Cookie Policy

1. Introduction

This cookie policy explains how CSENA Switzerland uses cookies and similar technologies when browsing the www.csena-pet.ch website.

By using the website, the user accepts the use of cookies in accordance with this policy, subject to the choices and settings they can change at any time.

2. What is a cookie?

A cookie is a small text file placed on the user's device (computer, tablet, smartphone) when visiting a website.

Cookies notably allow to:

  • ensure the proper functioning of the site,
  • improve user experience,
  • memorize certain preferences,
  • measure audience and site performance,
  • ensure browsing security.

Cookies do not allow direct personal identification of a user.

3. Types of cookies used

a) Strictly necessary cookies

These cookies are essential for the operation of the site and cannot be deactivated.

They notably allow:

  • secure access to the site,
  • session management,
  • shopping cart and order functionality,
  • protection against abuse or fraudulent attempts.

Without these cookies, certain site functionalities may not work correctly.

b) Performance and analytics cookies

These cookies allow to:

  • measure site audience,
  • analyze browsing,
  • improve performance and user experience.

Collected data is generally aggregated and anonymized.

c) Personalization cookies

These cookies allow the site to remember certain user choices:

  • language,
  • display preferences,
  • geographical region,
  • browsing settings.

d) Advertising and social media cookies

The site may use cookies from third-party services to:

  • display personalized content,
  • measure campaign effectiveness,
  • allow sharing on social media.

These cookies may be placed by independent third-party partners.

CSENA does not directly control the privacy policies of these external services.

4. Cookie management

The user can at any time:

  • accept,
  • refuse,
  • limit,
  • or delete cookies

via:

  • the site's consent banner,
  • their browser settings.

Refusing certain cookies may affect the functioning of the site.

5. Retention period

Cookies are stored for a limited period in accordance with applicable regulations and their purpose.

Certain data may be automatically deleted upon expiration of their validity period.

6. Personal data

Information collected via cookies may constitute personal data when it indirectly allows a user to be identified.

This data is processed in accordance with CSENA's privacy policy and applicable data protection regulations.

7. Limitation of liability

CSENA does not guarantee:

  • the permanent operation of third-party services using cookies,
  • the absence of technical errors,
  • or the total absence of interruption or malfunction of the site.

The user uses the site under their own responsibility.

8. Policy modifications

CSENA reserves the right to modify this cookie policy at any time to:

  • comply with legal developments,
  • adapt the services offered,
  • or integrate new technologies.

The applicable version is the one published on the site on the date of consultation.