Sales Policy

Our Commitment

CSENA Switzerland offers products and services exclusively dedicated to animal well-being, comfort, and vitality, based on an approach inspired by the science of longevity.

Our priority is to offer products developed with high standards, quality, and transparency, while emphasizing that every animal has a unique physiology and specific biological reactions.

Nature of Products

CSENA products and services:

  • are intended exclusively for animals,
  • are offered as part of a general well-being approach,
  • are not veterinary medicines,
  • do not constitute medical treatments,
  • never replace a diagnosis, treatment, or veterinary follow-up.

No information present on the website, packaging, social networks, or communication materials should be interpreted as a medical, therapeutic, or scientific promise.

Information disseminated by CSENA is provided for informational purposes only.

Responsibility of the Animal Owner

The owner remains solely responsible for:

  • the choice of products,
  • their use,
  • adherence to recommendations,
  • the animal's monitoring,
  • and decisions related to its health.

Before using any CSENA product, it is strongly recommended to consult a veterinarian, especially if the animal:

  • is undergoing treatment,
  • has a pathology,
  • suffers from allergies,
  • is elderly,
  • is pregnant,
  • is growing,
  • or has a particular condition.

In case of an unusual reaction, product use must be immediately discontinued, and a veterinarian consulted.

Individual Tolerance and No Guarantee

Each animal has different sensitivities and metabolisms.

Despite the care taken in formulation and ingredient selection, CSENA cannot guarantee:

  • universal tolerance,
  • a complete absence of reaction,
  • an absence of allergies,
  • or a specific result.

Products are used under the sole responsibility of the animal owner.

CSENA does not guarantee any particular or permanent results.

Limitation of Liability

To the extent permitted by applicable regulations, CSENA, its directors, partners, suppliers, and employees cannot be held responsible for:

  • side effects,
  • allergic reactions,
  • individual intolerances,
  • interactions with treatment,
  • improper use,
  • overdosing,
  • administration errors,
  • a lack of results,
  • or any direct or indirect consequence related to the use of products or services.

The use of CSENA products is under the sole responsibility of the customer.

Orders

Any order placed with CSENA implies acceptance of this sales policy.

CSENA reserves the right:

  • to refuse an order,
  • to cancel an order,
  • to limit certain quantities,
  • or to suspend a sale in exceptional circumstances.

Prices and Payments

Prices displayed on the site may be changed at any time without prior notice.

Payments are secured via specialized external providers.

CSENA does not retain any banking data and cannot be held responsible for any incident arising from a third-party payment provider.

Delivery

CSENA ships its products to available destinations at the time of order.

Delivery times are provided for informational purposes only.

CSENA cannot be held responsible for:

  • transport delays,
  • parcel losses,
  • damage related to delivery,
  • customs blocks,
  • or regulatory restrictions specific to certain countries.

The customer remains responsible for checking applicable regulations in their country.

Returns and Refunds

For reasons of hygiene, safety, and product protection:

  • opened products,
  • used products,
  • or damaged products

cannot be returned or refunded.

Any return request must be pre-validated by CSENA.

CSENA reserves the right to refuse a refund if return conditions are not met.

Product Availability

The products offered are available while stocks last.

CSENA reserves the right:

  • to modify,
  • suspend,
  • replace,
  • or withdraw a product or service at any time without prior notice.

Intellectual Property

All content, text, images, logos, concepts, and visual elements related to CSENA remain the exclusive property of the brand.

Any reproduction or use without prior written authorization is prohibited.

Data Protection

Information collected during orders is used solely for:

  • processing purchases,
  • customer relations,
  • and service improvement.

Data is never resold to unauthorized third parties.

Applicable Law

This sales policy is governed by Swiss law.

Any dispute shall fall under the exclusive jurisdiction of the courts at CSENA's registered office, unless otherwise required by mandatory legal provisions.

Acceptance

By using the CSENA website or placing an order, the customer acknowledges:

  • having read this sales policy,
  • fully understanding it,
  • and accepting it without reservation.